Private call transcription

Every conversation. A next step.

Musghi listens to your business calls after they end. It keeps each original recording unchanged, writes a timed transcript on private infrastructure, and gives you a short summary and suggested next steps, each pointing back to the moment it was said.

Talk to us How it works

Sensitive recordings and reports are for the owner only.

Sample screen · invented conversation

Incoming call

00:04CallerHello, I have an appointment on Thursday and I need to move it.
00:11Front deskOf course. Would Sunday morning suit you?
00:19CallerSunday at ten works. Please send me a reminder.
00:26Front deskDone. You will get a reminder the day before.

Summary

The caller moved Thursday’s appointment to Sunday at ten and asked for a reminder.

Suggested next steps

Move the appointment to Sunday at ten00:19
Send a reminder the day before00:26

Original recording kept unchangedA person decides

What Musghi does

What was said on the phone, written down for you

For clinics, offices, front desks, sales and service teams: wherever a promise made on the phone has to be kept.

The original stays the original

Each recording is kept exactly as it arrived, with its time and source. Everything Musghi writes points back to it.

A transcript you can follow

A timed transcript, so you can find any sentence and go back to its place in the recording to hear it again.

A summary and a next step

A short summary of what was agreed, and suggested next steps. A suggestion is never an action: a person decides.

Gaps stay visible

If a call has no recording, or a recording could not be transcribed, Musghi says so. Nothing is quietly skipped.

How it works

From the call to the next step

The call ends
Your phone system records calls. Musghi matches each call to its recording, and shows every call that has none.
Musghi writes it down
The recording is transcribed on private infrastructure. The original recording is not changed.
You get what matters
A timed transcript, a short summary and suggested next steps, each with the moment it came from.
Your team decides
Your team reviews the suggestions and acts. Musghi does not message your customers or change records by itself.

Privacy

Private from the ground up

Calls carry what is said nowhere else. So Musghi is built to keep what it hears in your hands.

Private infrastructure

Recordings and transcripts are processed on private infrastructure. For sensitive calls, nothing is sent to a public AI service.

For the owner’s eyes

Sensitive recordings and reports are open to the owner only. Each business’s records are kept apart from every other’s.

No guessing who spoke

Musghi does not identify people by their voice and does not score staff. A call is linked to a person only when the evidence supports it.

Nothing sent on its own

Musghi only suggests. It never sends a message to your customer or changes a record without a person.

Questions

What people ask

Does Musghi listen to calls while they happen?

No. Musghi works on recordings after a call has ended.

Where are recordings processed?

On private infrastructure. For sensitive calls, nothing is sent to a public AI service.

Does the transcript replace the recording?

No. The original recording is kept as it is. The transcript, the summary and the suggestions are added beside it and point back to it.

Does Musghi act on what it hears?

No. It suggests next steps, and a person decides. It does not message customers or change records by itself.

Does it score staff or recognise voices?

No. Musghi does not identify people by their voice and does not score staff.

How do we start?

Send an enquiry with the form below. The team reads it and writes back to arrange a conversation about your phone lines and what you need to keep private.

Enquiries

Tell us about your calls

Write us a few lines about your business and your phone lines. The team reads every enquiry and writes back.

Please do not send recordings, patient details or any other sensitive material through this form.